Who are Snus Hotline?

We (Snus Hotline) are a UK retailer of a modern legal nicotine product. The products we retail are in no way manufactured by us! 

What are nicotine pouches / pods?

Nicotine pouches are a new discreet way to enjoy a nicotine sensation. Harm reduced, smoke-free and tobacco-free. They come in a vast variety of flavours with something for everyone! The best part is that the pouches are all white and leave no discolouration on your teeth.

Do I chew it?

No the nicotine is absorbed through the gums when placed under your lip. You don’t need to suck or chew the pouches.

Why am I experiencing a burning sensation?

First-time users might experience a slight burn under the lip which will gradually reduce as the body’s oral system gets used to the product. Depending on the nicotine strength of the product, this burn can intensify. A way of reducing the burn is either to change position of the nicotine pouch or put it on the tongue for a while. You can also sip on a glass of water or spit out the excessive saliva.  

How old do I have to be to purchase Nicotine pods?

The products are aimed at adult smokers and nicotine consumers and we only sell our products to people over the age of 18.

Are these products suitable for you?

The products contain nicotine, which is a highly addictive substance. Not recommended for non-smokers. This product may be hazardous to health.

This product is not suitable for use by:

  • Persons under the age of 18
  • Persons allergic/sensitive to nicotine
  • Pregnant or breast-feeding women
  • Persons who should avoid tobacco or nicotine products for medical reasons
  • Person with unstable heart condition, severe hypertension or diabetes

Immediately stop use of this product and seek medical advice if you experience any of the following: development of an irregular heartbeat; allergic reaction such as rash, itching or swelling of the tongue, mouth or throat; feeling faint, nausea, headache; or any other unusual or adverse effect.

What are the UK shipping methods?

  • 2nd Class - Delivery in two to three working days including Saturdays
  • 1st Class - Aims to deliver the next working day including Saturdays but can take up to 3 days
  • Special Delivery - Arrives the next day including tracking updates

Please note we only ship orders on working days!


Where is my parcel?

For International deliveries, please use tracking number on your order and visit www.parcel2go.com to track the update and history of your parcel. International deliveries may receive slight delays in busy shopping holiday periods.

For UK deliveries, please visit www.royalmail.co.uk and insert your tracking number to track the update and history of your parcel.